Human Services Department

Pattern analysis of Medicaid claims data to identify potential fraudulent billing and provider abuse

Pre-screening tool that assesses applicant eligibility for SNAP, TANF, and Medicaid programs based on submitted information

Multilingual chatbot providing information about available social services programs and application status to residents

Automated extraction and processing of data from paper benefit applications, pay stubs, and identity documents

Workload balancing system that assigns caseworkers based on specialization, capacity, and geographic proximity

Real-time translation for constituent communications in Spanish, Navajo, Keres, and Zuni languages

Monitoring system that flags unusual payment patterns in benefit disbursements for human review

Forecasting model that predicts seasonal caseload volumes for budget planning and staffing